Bookmarks (20)

Thanks to Matt Ellis for highlighting this (someone worth following if you are in the Teams space). Microsoft has dropped a pretty impactful announcement to anyone using Skype for Business Phones in “3PIP” with Microsoft Teams. Microsoft wants customers to change the firmware on 3PIP Phones to SIP firmware and use them with Microsoft Teams […]

In March, at Enterprise Connect, Microsoft announced adding support for digital enhanced cordless telecommunications (DECT) devices for Microsoft Teams, registering via Microsoft Teams SIP gateway. Spectralink was certified supported in July, and now Poly are certified with their Rove Wireless DECT IP Phone Solution. Many customers in industries such as retail and manufacturing are still […]

A big change in how Microsoft offers user PSTN calling plans for Microsoft Teams, Microsoft has added a Pay-As-You-Go Calling Plan https://docs.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365 From the Microsoft Documentation: “Pay-As-You-Go Calling Plan: Licensed users can call out to numbers located in the country/region where their Microsoft 365 license is assigned to the user based on the user’s location, […]

Hot on the heals of Microsoft Inspire, we have had the Microsoft FY22 Q4 Earnings call. I always like to keep an eye on these for interesting details about Microsoft Teams and Modern workplace, and this time we were given some really interesting detail. Teams Phone has over 12 million PSTN users First off we […]

Microsoft Inspire is Microsoft’s Partner conference. It’s to both celebrate the effort and win of Microsoft partners throughout the year and also for Microsoft to set out the partner opportunity and their areas of focus for their upcoming FY23. It’s a really good opportunity to directly hear where Microsoft think the market is going and […]

In November 2021 Microsoft first used the term “contact center” when referencing Dynamics 365 Customer Service. It was the first signal Microsoft are actively moving into the contact center space. Dynamics 365 Customer Service leverages Azure Communication Service, the underlying platform that supports Microsoft Teams to add PSTN connectivity. At Inspire, the Microsoft partner conference, […]

Microsoft introduced the “Intelligent Camera” concept in September 2021, and it got a call out at the recent Microsoft Inspire (July 2022). What are Microsoft Teams Intelligent Cameras? Intelligent cameras are a set of Cameras for Microsoft Teams Room, from OEM providers including Jabra, Logitech, Neat, Poly and Huddly, which have special AI-driven abilities to […]

You can use this web page to input your Microsoft Teams Meeting ID and Passcode to join a Microsoft Teams meeting: https://www.microsoft.com/en-us/microsoft-teams/join-a-meeting   Microsoft has added numeric meeting ID and alphanumeric passcode to Microsoft Teams meetings. This allows you to easily share just the number and passcode (a bit like a password) for people to […]

Exciting news this week for organisations using Teams Phone. In March, at Enterprise Connect, Microsoft announced adding support for a number of digital enhanced cordless telecommunications (DECT) devices for Microsoft Teams, registering via Microsoft Teams SIP gateway. Many customers in industries such as retail and manufacturing are still heavy users of DECT and currently need […]

Microsoft’s new financial year has just started and it kicks off with Microsoft Inspire, their annual event for Microsoft partners. Inspire is where Microsoft set out their themes and focus for the year and highlights the partner opportunities. Digital again this year (hopefully back to in-person in 2023) it’s on July 19–20, 2022. You can […]

I am excited to say that Empowering.Cloud is now officially launched. This is something I have been working on alongside James Rodd, previous CEO of Modality and fellow Microsoft MVP Tom Morgan. With Microsoft Teams being such a wide service with UC, Collab and apps and the constant change and pace of the cloud, it’s […]

Microsoft has recently released a specific exam for Microsoft Teams Rooms Technical Solutions Professionals, aimed at technical roles in Partners working with Microsoft Teams Rooms. This follows the Microsoft Teams Rooms Solution Sales Professional Exam, also on ExpertZone The exam (or “Mission” as they are called) is on Microsoft Expertzone. It’s free to take and […]

This month we talk about: News from Microsoft Build Teams Live Share and Live Share SDK Loop components in adaptive cards in Outlook and Teams In-app purchasing and licensing and licence management Collaboration Controls in Power Apps Microsoft Teams Updates: Teams client in the Microsoft Store Together mode for everyone Direct Guest Join for Microsoft […]

Microsoft offers a set of Power BI template reports for Call Quality Dashboard, the download has just been updated to include Matt Wade’s great Quality of Experience Report (QER). Matt used to distribute QER on his Github, moving it to a Microsoft download opens it up to some customers who are not allowed to download […]

In a world full of Modern Workplace thought leaders and hybrid workplace predictions, it’s interesting to look at a report based on actual usage data from multiple organisations. SWOOP, creators of an M365 usage analytics reporting product, collected real usage data from 18 globally distributed organizations for their Microsoft 365 Benchmarking report 2022. This covered […]

Great news for Luware, they have become the second vendor to be Microsoft Teams “Extend” contact center certified. Their Nimbus platform extends Microsoft Teams functionality for various telephony, contact center and auto attendant use cases through a range of cloud-native and fully integrated modules and add-ons. Luware Nimbus was launched in February 2021. They have […]

Microsoft Teams is finally available in the Microsoft Store, here. This is the same electron-based version of the client you get if you download it directly from Office 365/Microsoft outside of the Microsoft Store, not a new version of the client. As it’s electron/win32 it’s not supported in Windows S mode (a version of Windows […]

Ribbon is one of the 6 partners approved by Microsoft as an Operator Connect Accelerator, and the first one with a live operator in multiple regions with SwitchConnect offering Operator Connect services for Australia, and New Zealand via Ribbon Operator Connect Accelerator. Ribbon has been working with Microsoft in the voice space since 2007. I […]

PingCo is the latest partner to be approved by Microsoft as an Operator Connect Accelerator partner. In this blog, I spoke to Dan Pearson, CEO at PingCo, to look at PingCo’s TCAP platform to see what they bring to the table for customers and telecom operators.   About Operator Connect and Operator Connect Accelerator Operator […]

Ilya Bukshteyn is a person familiar to many in the Microsoft Teams community for his previous roles as General Manager for Microsoft Teams devices and then VP for Microsoft Teams devices. He has now been promoted again into an expanded role of VP for Microsoft Teams Calling and Devices. In this new and expanded role, […]