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Ecommerce fulfillment and customer service provider Salesupply is launching a hybrid AI chatbot. It is meant to reduce customer service costs for online sellers, while also improving customer experience. Soon, the company wants to implement the technology in mail and telephone customer service inquiries as well. Salesupply is a fulfillment…

PayPal was the most used online payment method among German online shoppers in 2023, like the year before. However, the American company saw its share of the local payment market decrease. Buy now, pay later services are on the rise.This is according to the ‘Online Payment 2024’ study conducted by…

Asos has suffered a significant loss in turnover, down by 18 percent in the first half of its fiscal year. The British pure online player has taken drastic measures and believes that, partly due to faster production processes, it will be able to return to profitability in the next fiscal…

Online shoppers in Germany return 11 percent of all of their online purchases. The younger generations in the country return items more often than older ones. They mostly return items because the size does not fit or because the product is damaged. These findings come from a survey commissioned by…

Online sales in Italy are estimated at 80.55 billion euros in 2023. This is an increase of 27.14 percent compared to a year before. On average, Italian online stores grew almost 29 percent in terms of turnover. These data come from the 18th edition of the Ecommerce Italia report by…

German online platform Kaufland is changing its seller fees by the end of this month. In most product categories, the fees either increase of decrease one percent. However, fees for small household appliances will increase more. Earlier this month, Kaufland announced the expansion of its marketplace into Poland and Austria.…

Ecommerce giant Amazon has reached an agreement with the Italian state railways. Together, they are launching a rail service to move products between distribution centers in Italy and Germany by train. This could greatly reduce the marketplace’s CO2 emissions. At the end of last year, Amazon already announced that it…

Alibaba.com has announced the launch of the Academy for Women Entrepreneurs (AWE) in Europe. With the initiative, Alibaba’s B2B platform aims to promote gender equality in business and support female entrepreneurship. AWE is described as “a free advanced educational training and networking program addressed to female owners, entrepreneurs, or co-owners of…

Almost 60 percent of consumers in Bosnia and Herzegovina made between two to five online purchases in the last three months. And 83.4 percent of all online purchases were made via mobile devices. These findings show a consumer confidence in online shopping and clear preference for mobile shopping. These data…

Otto saw a significant decline in revenue in the past fiscal year. However, the trading volume slightly increased, thanks to sales from partners on Otto’s marketplace. They account for one-third of the income. Otto aims to expand its marketplace offering within Europe.The German distance selling icon announced this alongside its…

On January 1st of this year, there were just over 101 thousand active online stores in the Netherlands. This means that the amount of online stores has more than tripled there in the last decade. Additionally, the amount of SMEs in this sector grew 252 percent during that period. This…

As of this week, buying and selling second hand clothes is free of fees on eBay in the United Kingdom. By doing so, it wants to encourage more consumers to engage in recommerce, enabling a circular economy for fashion. It is also launching new features to make it easier to…

Kaufland, one of the larger ecommerce platforms in Germany, is expanding to Poland and Austria this coming late summer. Schwarz Gruppe, the owner of Kaufland and supermarket chain Lidl, has more online plans: it is allocating 200 million for Lidl’s ecommerce activities.Kaufland, a well-known hypermarket chain in Germany, launched its…

The federal German government intends to amend data protection law. The legislative proposal includes tightening creditworthiness checks, which could have a negative impact on Klarna and other payment service providers. They fear they may no longer be able to conduct automatic credit checks.In early February, the German government agreed to…

Online luxury fashion retailer Mytheresa is said to be one of the potential bidders for Yoox Net-a-Porter. BestSecret, another online fashion platform is also understood to be interested. So far, all parties have declined to comment on the rumors of a possible acquisition. Yoox Net-a-Porter (YNAP) is currently owned by…

Temu does not recognize itself in the criticism from German consumer organizations. They accuse the platform full of Chinese bargains of unfair trading practices. According to Temu, the company is unfairly portrayed in a bad light.Last week, Temu received a reprimand from the Verbraucherzentrale Bundesverband (vzbv). The umbrella organization of…

Ukrainian website widget platform Claspo has integrated with Shopify, bringing performing widgets to the platform. Merchants can now boost their marketing efforts by downloading the app from the ecommerce software’s app store. According to Claspo, installing their widgets can increase conversion up to two times. Access to vast template library…

Last night, the Dutch Shopping Awards were presented for the 23rd time. It is one of the most prestigious award shows in ecommerce in the Netherlands. Dutchies, a new online store selling handmade leather phone cases and bags won the PayPal Best Starter Award. The Shopping Awards is a well-known…

The European Court of Justice has ruled that Amazon must establish a publicly accessible advertising repository. The obligation stems from European platform rules outlined in the Digital Services Act (DSA). Amazon has stated that it is disappointed by the ruling.Amazon was classified as a Very Large Online Platform (VLOP) last…

The total European value of B2B goods sold online is estimated to reach 1.7 trillion euros by 2025. However, B2B sellers in Europe are not utilizing all available opportunities yet. Most of them only allow local buyers to shop their goods. These data come from an analysis published by Billie,…

Alibaba is making targeted efforts to attract European SMEs. According to the company itself, it has been successful: the number of SME buyers from Germany has increased by 14 percent in the past six months. Additionally, more and more British SMEs are using Alibaba.com as their procurement platform.Towards the end…

Polish online marketplace Allegro has launched in Slovakia, with a dedicated website. The expansion follows the company’s expansion into the Czech Republic last year. The marketplace has already announced plans of future launches in other European countries. Allegro is a popular online marketplace that was founded in 1999, in Poland.…

Amazon Business promotes business procurement from SMEs with the introduction of a new feature in the United Kingdom. This feature enables procurement professionals to make targeted purchases from sellers with fewer than 250 employees and less than 50 million euros in revenue.With the new feature, called ‘Prefer Small and Medium…

The total European DIY retail sector was valued at 368 billion euros in 2023. And 15.2 percent of that came from ecommerce sales, reaching 56 billion euros. The market’s ecommerce share is estimated to increase 18 percent by 2025, to 66 billion euros. These data come from a new report…

Consumers in Belgium spent 16.3 billion euros online last year. Compared to 2022, this is an increase of almost 11 percent. The strong growth was caused by an increase in sales of online services, like package holidays. These data come from the newest Market Monitor from Becom, the Belgian ecommerce…

Last year, Dutch consumers spent 34.7 billion euros online. Compared to 2022, this is an increase of 3 percent. The amount of online purchases increased by 1 percent, to 365 million. Online growth was mainly caused by an increase in spending on services. In 2022, ecommerce in the Netherlands was…

eBay has witnessed a significant increase in trade between German consumers on its platform. The number of sellers has grown by double-digit percentages, partly due to the elimination of selling costs. The company sees room for further growth.Since March 1st of last year, private sales on eBay.de have been essentially…

Dutch fulfillment company Salesupply is expanding its global network again. It is opening fulfillment centers in Sweden and Denmark. The company wants to make selling cross-border to these countries easier for online merchants. Salesupply is a fulfillment company that originally started in the Netherlands. It operates on a global scale,…

Online net sales in Sweden reached 11.75 billion euros last year. This is a slight decrease, of 2 percent, compared to a year earlier when net sales reached 12 billion euros. However, it seems that annual net sales in the country are stabilizing. These data come from PostNord’s annual report…

For the second consecutive year, Zalando has seen a decline in its revenue. A growing portion of its income comes from sales partners on the platform. Zalando aims to actively focus on providing support to other ecommerce companies.In addition to annual figures, Zalando has also released an update of its…

The customs legislation in Switzerland is undergoing a major overhaul. The legislative amendment, approved by the National Council, could have significant implications for parcel delivery in Switzerland. Critics anticipate that it will become slower, more complicated, and more expensive. The new law, dubbed a ‘monster’ by some Swiss politicians, states…

Amazon has infringed on British trademark rights by promoting identical branded products from another party to British shoppers on its US website. The ruling could have implications for other trademark holders and licensees in the United Kingdom and Europe.The case revolves around the use of the words ‘Beverly Hills Polo…

Dutch online furniture store Fonq has acquired Naduvi, a competing online platform, that sells furniture by dropshipping products to consumers. Combining scale and competencies will bring more focus to both companies. The amount of money involved in the deal was not disclosed. Fonq is an online store that sells furniture…

Second-hand fashion platform Vinted has acquired Danish competitor Trendsales. By doing so, the platform wants to fortify its position in the Nordic region. The acquisition is in contrast with the termination of its luxury platform Rebelle, which was announced in January. The recommerce market in Europe is growing, as it…

DHL Supply Chain is the new logistics service provider for Reflaunt, a technology platform that enables branded fashion resale. The collaboration is illustrative of the growth and potential of recommerce in Europe.According to DHL and Reflaunt, scalability is the biggest challenge in successfully reselling fashion items. The companies claim to…

German recommerce platform Rebuy recorded a turnover of 216 million euros last year. This means that the company is now profitable for the fifth year in a row. Around 10 million products were sold through the platform and given a second life. The Berlin-based marketplace has announced its financial results…

The German well-known Otto Group’s global ecommerce revenue is expected to reach 10.8 billion euros in the financial year of 2023, which ends today. This is a decrease of 9 percent compared to a year earlier. Unlike previous years, the decrease in sales is also noticeable in its cross-border markets.…

Amazon lobbyists are no longer welcome in the European Parliament. Their access passes are being revoked due to concerns over transparency and working conditions, marking a rare decision.This is only the second time in the history of the European Parliament that lobbyists from a company have been denied access, following…

Wish will offer European shoppers the opportunity to exchange used tech devices for money. To do this, Wish owner ContectLogic has entered into a partnership with refurbished goods provider Remarketed. The program will start in the Netherlands next month, followed by other European countries.The ‘Wish Trade-In’ program allows consumers to…

Dutch omnichannel retailer Coolblue has generated a revenue of 2.41 billion euros last year. This was an increase of 2.5 percent compared to a year earlier. Additionally, the company doubled its earnings before interest to 88.3 million euros. Coolblue has published its annual numbers for 2023. The company is a…

Last year, ecommerce giant Amazon was able to generate a turnover of 34 billion euros in Germany, with the sales of its products and services. This was a growth of 12 percent compared to a year earlier. Its trade income in that year is estimated at 22.8 billion euros. Earlier…

In several regions in Germany, parcel courier DHL is testing parcel shipping without printed labels. Instead, customers in these regions can put a handwritten package ID on the box. The German logistics company has sent an email to customers about the pilot. It is called ‘Taken without a printer’. It…

Shein and Temu send tons of goods daily from China to Europe. In Germany alone, it is estimated to be around 400,000 packages per day, or nearly 150 million per year. This has serious consequences for the air freight market, experts say.Shein and Temu ship most of their products directly…

To help merchants set up their general terms and conditions, Shopify has a policy generator. It is free to use, and according to the platform, it generates individually adapted terms and conditions for a shop. However, in Germany, it seems that the generated texts are not completely legally secure. Shopify…

Ecommerce software solution Wix has partnered with Global-e, a cross-border software solution. As a result, sellers can benefit from new features like a localized checkout, multiple currencies and pricing according to specific markets. Wix is a website builder, that also provides ecommerce software. Merchants can create an online stores with…

German pet store group Fressnapf is launching its ninth European logistics location. The new building will cover almost 72,000 square meters. The news is accompanied by the Group’s financial results of last year, as it generated a turnover of around 4 billion euros. The Fressnapf Group owns over 2,000 pet…

The Platform Group has taken over Hood Media. This gives TPG control over Hood.de, one of the ten largest online marketplaces in Germany according to the new owner. The acquisition was financed from its own resources.Founded in 1999, Hood.de provides sales space for nearly five thousand active sellers in over…

Pineca has launched an Austrian online store. This is the fourth new market that the online supplier of prefabricated wooden buildings has targeted in the last 14 months. The company now operates in nine European countries in total. The Pineca Group is a Lithuanian company, which was launched in 2011.…

Dutch online platform Bol has generated a turnover of 2.9 billion euros in 2023. This is a growth of 7.3 percent compared to a year earlier. Additionally, its GMV reached 5.8 billion euros, a growth of 4.9 percent. The online marketplace’s year results were announced this week, by its parent…

German online pet supply store Zooplus is launching its subscription program in Belgium and the Netherlands. In total, the subscription is now available in 8 markets. In the coming months, the retailer is expanding the model into 20 European markets. Zooplus is an online store that sells pet supplies, such…