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Report suggests time taxpayers spent on phone waiting to speak to adviser has more than doubledThe annual total amount of time taxpayers spent on the phone waiting to speak to a HM Revenue and Customs adviser has more than doubled to the equivalent of almost 800 years, according to a report by Whitehall’s spending watchdog.The National Audit Office (NAO) found that average call waiting...

The drop in civil inquiries by fraud unit sparks criticism that the authority’s use of its powers of enforcement are waningThe number of civil investigation cases opened by a HM Revenue and Customs (HMRC) fraud unit investigating offshore, corporate and wealthy taxpayers has fallen by more than half in five years, figures reveal.The Observer reported last month that HMRC has not charged a single...