Informed Delivery is a free and optional notification service that gives residential consumers the ability to digitally preview their letter-sized mailpieces and manage their packages scheduled to arrive soon. Informed Delivery makes mail more convenient by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet or mobile device. To automate the sortation and delivery of mail, the United States Postal Service® (USPS) digitally images the front of letter-sized mailpieces that run through automation equipment. USPS is now using those images to provide digital notifications to users in advance of the delivery of physical mail. Informed Delivery benefits the entire household, ensuring that everyone has visibility into mail and package delivery each day. Informed Delivery allows users to take action before important items reach their mailbox, while offering mailers an unprecedented opportunity to engage users through synchronized direct mail and digital marketing campaigns.

Informed Delivery allows users to interact with their incoming mail and packages in one convenient, online location. Users receive email notifications containing grayscale images of the exterior, address side of incoming letter-sized mailpieces that are arriving soon. These images are also accessible on the Informed Delivery dashboard at informeddelivery.usps.com. (Images of larger mail, such as catalogues or magazines, are only provided if the mailer conducts a synchronized digital marketing campaign.) For items with USPS Tracking®, users will be able to view delivery status of packages, provide USPS Delivery Instructions™, manage their notifications, and schedule redelivery from the dashboard. Most USPS domestic packages tied to the address associated with a USPS account will be automatically available on the Informed Delivery dashboard. Users can also receive USPS Tracking updates for incoming packages via separate email or text notifications. The dashboard displays mailpiece images for a seven-day period, while package information will display for 15 days after each package has been delivered. Users can opt-in to receive email or text notifications with status updates for incoming packages, too.

In order for the feature to provide mail images to the appropriate recipient(s), each multi-unit building on each carrier route must be individually identified and coded to the unit level. While most addresses are coded at this level, this coding process, especially in high density areas, is a work in progress. If you live in multi-unit building and you have successfully registered on usps.com®, but the sign up process indicates that you do not have an eligible address, we are unable to offer you the feature until the coding is complete. Please check back at a later date.

Security and privacy are of high importance to USPS.  The current Informed Delivery sign up process requires you to verify your identity. In some cases, an individual may find that he or she cannot complete online verification. If you are unable to verify your identity within your Informed Delivery account online, you may do so at specific USPS locations that provide Identity Verification Services. To locate the nearest Identity Verification Service locations, please follow the steps below:

  1. Sign in to your personal usps.com® account.
  2. Select “Informed Delivery” in the top right of the page
  3. Select “Enroll”
  4. Select “Informed Delivery”, located in the Account Management section.
  5. If you have already failed to verify your identity online in the last 72 hours, you will see “Verify Your Identity” in red font. Select “Enroll in Informed Delivery”.
  6. You will be given the option to pursue In-Peron Identity Verification. Select “Opt-in” under this option.
  7. You will see a list of USPS locations offering Identity Verification Services near your location.
    1. In the search box below the table, you may type in a new ZIP Code™ location to search for additional Identity Proofing Facilities.
  8. Scroll to the bottom of the list and select “Continue to In-Person Proofing.” You will be redirected to a page with more information and receive an email with further instructions.

Please read the information provided on the Informed Delivery page and bring all required documentation and forms of identification to the Identity Verification Service facility. If you do not follow the steps above immediately after failing the identity proofing process, you will need to wait 72 hours before you may attempt identity proofing again for security purposes.