In WSJ Op-Ed, Mark Zuckerberg Speaks Down to Users and Misses the Point

By Gennie Gebhart, Jason Kelley, and Bennett Cyphers

Last week, Pew released the results of a survey investigating how users understand Facebook’s data collection practices and how they react when shown what the platform thinks it knows about them. The upshot is that 74% of users weren’t aware that Facebook assembles lists of their interests and...

In 2018, federal courts across the country have been asked whether members of the public have a First Amendment right to speak on government social media pages. Three of these cases have been bumped up to appellate courts for review prompting numerous people to write into EFF, their local papers...

EFF and more than 100 civil society organizations across the globe wrote directly to Mark Zuckerberg recently demanding greater transparency and accountability for Facebook content moderation practices. A key step, we told Facebook, is implementation of a robust appeals process giving all users the power to challenge and...

Social media platforms such as Facebook and Twitter provide an opportunity for everyone to have a voice on the Internet, to communicate with friends, post their views, and comment on movies or the president. However, the fact that they provide a broad, open platform for speech doesn’t automatically mean they...

Another week, another set of reminders that, while Facebook likes to paint itself as an “optimistic” company that’s simply out to help users and connect the world, the reality is very different. This week, those reminders include a collection of newly released documents suggesting that the company adopted a host...

We’ve taken Internet service companies and platforms like Facebook, Twitter, and YouTube to task for bad content moderation practices that remove speech and silence voices that deserve to be heard. We’ve catalogued their awful decisions. We’ve written about their ambiguous policies, inconsistent enforcement, and...

English version San Francisco - The Electronic Frontier Foundation y más de 70 grupos de derechos humanos y digitales pidieron hoy a Mark Zuckerberg que añadiera transparencia y responsabilidad real al proceso de eliminación de contenidos de Facebook. Específicamente, los grupos exigen que Facebook explique – claramente - cuánto...

Spanish version San Francisco—The Electronic Frontier Foundation (EFF) and more than 70 human and digital rights groups called on Mark Zuckerberg today to add real transparency and accountability to Facebook’s content removal process. Specifically, the groups demand that Facebook clearly explain how much content it removes, both rightly...