The concerns of the workers, who all spoke on the condition of anonymity because they were not authorized to speak to the media, highlight a pandemic-related trend that has alarmed privacy and labor experts: As many workers have shifted to performing their duties at home, some companies are pushing for increasing levels of digital monitoring of their staff in an effort to recreate the oversight of the office at home... "Surveillance at home has really been normalized in the context of the pandemic," said Veena Dubal, a labor law professor at the University of California, Hastings. "Companies see a lot of benefit in putting in software to do all kinds of monitoring they would have otherwise expected their human managers to do, but the reality is that it's much more intrusive than surveillance conducted by a boss."
An Uber spokesperson confirmed to NBC News that it Uber actually requested the monitoring of its workers, the article reports. Interviewed by NBC News, an Uber spokespreson "said that its customer service agents have access to private and sensitive user information, including credit card details and trip data, and that protecting that information is a priority for Uber. "As a result, Uber requested Teleperformance to monitor staff working on its accounts to verify that only a hired employee is accessing the data; that outsourced staff weren't recording screen data on another device such as a phone; and that no unauthorized person was near the computer."