Microsoft Teams hits 250 million monthly active users, 80 million monthly active Teams Phone users

By Tom Arbuthnot


Microsoft Teams news from Microsoft’s Q4 FY21 earnings announcement on 27th July.

Previously Microsoft reported *daily* active users, with the last report being 145 million Daily Active Users (DAU) in April 2021, in this earnings call Microsoft switched to Monthly Active users, so the numbers are not directly comparable, Satya Nadella, Chairman and CEO, said “Teams usage has never been higher. We have nearly 250 million monthly active users as people use Teams each day to communicate, collaborate, and co-author content across work, life, and learning”, so technically *nearly* 250 MAU.

They also shared “24 organizations now have more than 100,000 users of Teams. And nearly 3,000 have more than 10,000 users.”

What was more interesting was the first numbers broken out for Teams Phone usage, “We have nearly 80 million monthly active Teams Phone users, with total calls surpassing 1 billion in a single month this quarter, and we’re just getting started”. By comparison, Zoom Phone announced a million zoom phone seats in January 2021, after being in the market for 2 years. Zoom Phone vs Teams Phone will be a heated battle for Microsoft FY2022.

With Teams Phone features coming like SIP support, Operator Connect due to go GA this quarter and finally the Client SDK, I expect we will see that Teams Phone number continue to grow to capture more of the 205 Million monthly active Teams users.

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