Today, we have important news to share about Chariot services. Following significant consideration, we have decided to close the Chariot operation. Friday, January 25th is the last day we will offer service on commuter routes in the U.K., and Friday, February 1 will be the last day we will offer service on our commuter routes in the U.S. We will cease all operations across the US and in the UK by the end of March.
In today’s mobility landscape, the wants and needs of customers and cities are changing rapidly. We apologize for the inconvenience this may cause Chariot’s riders and our enterprise customers. We are committed to ensuring our customers are aware of the decision and have time to make alternative transportation arrangements.
We are truly grateful to our commuters, enterprise customers, and partners for your support over the past five years. Chariot was built on a commitment to help reduce congestion, ease the commute and improve quality of life in cities, and since our start, we have provided our customers with more than 3 million rides. In addition, we helped Ford build their mobility business, and their experience with Chariot continues to inform their mobility efforts and design decisions for the future.
In addition to our customers, our priority during this transition is to ensure we support our employees. We are thankful for their hard work and dedication to bringing Chariot to where it is today.
If you have questions during this transition, don’t hesitate to contact us via email at email@example.com, via the chat function on our website, or by phone at 888-735-5079.
For riders of our commuter routes: Chariot will make a good faith effort to refund all remaining commuter credit balances after commuter service ends in the U.S. and U.K.
For riders of our enterprise routes: We will work closely with our enterprise customers to develop a transition plan that works best for their specific service and riders.
For customers who have booked charter trips: The vast majority of the charter trips booked with Chariot are prior to our closure date and will be unaffected by this decision. For the handful of charters that have been booked for dates after our closure, we will work with those customers to identify and recommend alternate transportation that meets their specific needs. Customers with questions can email the charter account management team at firstname.lastname@example.org.
Thank you again for your support and understanding.
CEO of Chariot