According to source familiar with the product’s internal roadmap, Google Hangouts for consumers will be shutting down sometime in 2020. That’s not surprising at all since Google essentially ceased development on the app more than a year ago. But just know, going into 2019, this is indeed your last year to keep using the beloved (?) legacy chat app.
Last spring, Google announced its pivot for the Hangouts brand to enterprise use cases with Hangouts Chat and Hangouts meet, so the writing has been on the wall for quite some time regarding the Hangouts consumer app’s demise. Meanwhile, Google has transitioned its consumer-facing messaging efforts to RCS ‘Chat’ and Android Messages following Allo’s misadventures.
Given the Google’s abandonment of the app in terms of development and its presumed eventual death, many have already transitioned away from using it. But Hangouts is still the prominent chat option in Gmail on the web and the app remains on the Google Play Store to this day. Many recent reviews say that the app is showing signs of age, noting bugs and performance issues.
As mentioned, Hangouts as a brand will live on with G Suite’s Hangouts Chat and Hangouts Meet, the former intended to be a team communication app comparable to Slack, and the latter a video meetings platform. Meanwhile, Google Voice calling, which was at first independent and then long integrated into Hangouts, was moved back out to its own redesigned app earlier this year.
Shutting down Hangouts has been a long time coming, so if anything, its retirement still being more than a year away is what’s surprising here. I’d venture to guess that its actual usage numbers are still significant given that Google’s initiative to build a true messaging alternative, Allo, flopped miserably. Meanwhile the ‘Chat’ RCS initiative that Google’s leading up still isn’t off the ground, either.