Google: We Can't Have Customer Service Because...

By Barry Schwartz

Google Webmaster Help Groups TeamGoogler, DeWitt Clinton, shared his "thought of the day" on why Google can't technically do customer support.

He shared it on Google + saying:

If you have a billion users, and a mere 0.1% of them have an issue that requires support on a given day (an average of one support issue per person every three years), and each issue takes 10 minutes on average for a human to personally resolve, then you'd spend 19 person-years handling support issues every day.

If each support person works an eight-hour shift each day then you'd need 20,833 support people on permanent staff just to keep up.

That, folks, is internet scale.

Now, of course, many people are thinking for a company that has more cash on hand than most governments in the world, what is the big deal with hiring a few more people.

But truth be told, Google has tons of Googlers who are out there just to help others. They can't do phone calls but they are in the support forums, they do spend time on blogs, they do go to social media sites and they do respond to emails when possible.

Here is a picture of some of those Googlers from 2008:

Google Webmaster Help Groups Team

Anyway, if you want to rant about it, the Google + post is public for all to chime into.

Forum discussion at Google +.


Page 2

Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

Search Engine Roundtable Stories:

  • Google: We Can't Have Customer Service Because...
    Googler, DeWitt Clinton, shared his "thought of the day" on why Google can't technically do customer support. He shared it on Google + saying: If you have a billion users...
  • Google Webmaster Tools & GoDaddy Linkage Broken
    In 2007, Google formed an integration deal with GoDaddy to enable GoDaddy hosting users to easily verify their sites with Google Webmaster Tools. Sometime recently that verification process broke.
  • Poll: Will You Use Meta Keywords Knowing Bing Uses It & Google Doesn't?
    A WebmasterWorld thread points to a comment by Bing's Senior Product Manager, Duane Forrester, who said just like Yahoo in the past...
  • Short URLs Now Official Option in Google Maps
    Google announced that will be using their official internal URL shortener, g.co, for allowing Google Maps users to send out short links to maps. Personally, I always hated the really long URLs I had to send to clients and friends to find my office and my home...
  • Jorge Luis Borges 112th Google Birthday Logo
    Jorge Luis Borges was born August 24, 1899, 112 years ago today and Google is celebrating his birthday. He is also known as Jorge Francisco Isidoro Luis Borges Acevedo. He was an Argentine writer, essayist, poet and translator...
  • Zoogle: Google Water
    Google has their own water named Zoogle. The picture was taken from the Google Zurich office and posted on Flickr a couple days ago by Steve K.

Other Great Search Forum Threads:


Page 3

Google To Pay $500M To U.S. For AdWords Drug AdsThis comes with no surprise but yesterday the Department of Justice released a statement declaring Google is forfeiting "$500 million for allowing online Canadian pharmacies to place advertisements through its AdWords program targeting consumers in the United States, resulting in the unlawful importation of controlled and non-controlled prescription drugs into the United States."

Google told Search Engine Land that they removed the ads a while ago but in hindsight should have never allowed such ads to run. Google said:

We banned the advertising of prescription drugs in the U.S. by Canadian pharmacies some time ago. However, it's obvious with hindsight that we shouldn't have allowed these ads on Google in the first place. Given the extensive coverage this settlement has already received, we won’t be commenting further.

You can read the full announcement for the DOJ over here.

A WebmasterWorld thread has some members thinking the settlement isn't exactly fair. One said:

The forfeiture includes the price of the ads, but also the revenue earned by the pharmacies themselves. Instead of slapping the pharmacies themselves, Google was punished severely for being the "enabler".

That makes Google responsible for the activity of its advertisers. Feels like there's some justice missing there.

Anyway, this was the agreed settlement and it seems to be done now.

Forum discussion at WebmasterWorld and Cre8asite Forums.


Page 4

Back in 2004, there was a weird loophole that allowed SEOs to use two title tags to target two different keyword phrases for the same page. I believe that loophole is fixed and Google picks one, if you purposefully or by accident implement two or more title tags (I've have not tested this).

But what happens when you Google + stuff with a page that has two title tags in the source code?

That is exactly the case of a Google Webmaster Help thread for this web site. It has two title tags, one that reads, "Automobile Industry India, Automobile Parts, Automotive Components, Auto Accessories Manufacturers, Suppliers, Exporters" and then another that reads "Untitled Document."

Dual Title Tags with Google +

Dual Title Tags with Google +

So Google + uses both. Here is a picture of me adding the page to Google +:

Dual Title Tags with Google +

Pretty cool, don't you think? I tried to see if I can see this page rank well in the Google search results for the second title tag, the untitled, but I couldn't get it to come up. I wonder if Google search ignores the second one completely and if so, should Google + also do the same?

Forum discussion at Google Webmaster Help.


Page 5

Google Maps LogoImagine you just get out of the airport, you have your trusty Google Maps directions with you, either printed out or via your Android phone and you leave the airport trusting Google is taking you a trusted way.

Then all of a sudden a cop pulls you over and hands you a fine for $100 for taking a road reserved for special types of drivers?

That is exactly what happened to one driver who complained about it in a Google Maps Help forum thread.

The problem directions was documented by one user as you can see below.

Google Maps Illegal Routes

He explains:

For the example above, the destination is OUTSIDE the Dulles airport; the origination point is just east of the start of the Dulles Access Rd. It is illegal for drivers to go on the "inner" (non-toll) lanes of the Dulles Access Rd if they do not have official business at an airport destination (as passenger, picking up an arrival, work at the airport, etc). You can't drive on the Dulles Access Rd. to skip the tolls on the "outer" toll lanes of route 267if you don't have a "need" to be at the airport....Google makes a bad routing decision in the link above at the very first intersection. Since my destination is outside the airport property, I would not be allowed to skip the toll by driving on the inner lanes of the Dulles Access Rd....I must drive on the outer toll lanes of Rt 267....Google chooses the (illegal for my destination) inner non-toll lanes.

So, should Google pay the fine? :)

Forum discussion at Google Maps Help.


Page 6

Google Search IconA WebmasterWorld thread has some webmasters claiming Google is randomizing the number of search results displayed on the Google search results.

Google typically and by default will show 10 search results per page. But these users are claiming that sometimes Google will show 10 results, sometimes more than 10 and sometimes as few as no results! This happens for the same search result set but changes based on which page of results you click on. I personally cannot replicate it.

Here is what the webmaster said:

For a SERP initially reporting nearly 400 results, there's links to 19 pages of results along the bottom of the page.

Clicking through this initial search reveals only 11 pages before running into the usual "omitted similar pages" Duplicate Content warning.

After clicking this "show all results" link, there's 10 results on each of the first five pages.

At this point there are links to 19 pages of results along the bottom of the screen. So far so good.

Page 6 has only 6 results.

Page 7 has 10 results.

Page 8 has zero results.

At this point there are links to 17 pages of results along the bottom of the screen.

Page 9 has only 4 results.

Page 10 has only 3 results.

Page 11 has only 9 results.

Page 12 has 10 results.

Page 13 has only 9 results.

At this point there are links to 18 pages of results along the bottom of the screen.

Page 14 has 10 results.

Page 15 has only 7 results.

Page 16 has only one result.

Page 17 has zero results.

Page 18 has zero results.

After this there are no more links to further results.

Wild, no? Bug? Maybe? Weird Google test? Maybe?

Forum discussion at WebmasterWorld.


Page 7

SEO: The Price is RightThere is an excellent topic at Sphinn asking how do you price your SEO projects.

Overall, many charge flat rates based on how much they anticipate the project will cost them. But some charge hourly. Some charge by feature or service. Most charge monthly.

Let me quote some of the well known SEOs who describe how they charge:

Jill Whalen:

I have been keeping track of my time for all client work for many years, so I have a good idea of how long it takes me to do things for most projects. Since I'm a solo consultant, it's fairly easy to price things out based on that knowledge and the kind of profit I want to make on each project.

A few projects will take longer than I expect, but most go the other way so it balances out in the end.

For the most part, I don't price based on an hourly rate though, but more in what I think it is worth for the client.

Julie Joyce:

We actually calculated our labor costs for 6 months in order to determine what we should be charging for labor for one link IF we buy that link. We have another range of costs for guest posts depending upon the niche, if we go that route. With anything else we do, it's usually a custom cost that depends upon how tough the niche is and how tough the method will be.

Nick LeRoy:

I'll admit, my pricing can at times be sporadic for monthly clients. I do keep in consideration my hourly rate and how many hours I estimate I would spend per month on the project. Sometimes you make an extra couple bucks if you overbid but then others you lose a couple bucks if you underbid. I also think its important to keep in consideration your level of interest in the project too.

How do you price your SEO pricing?

For me, if someone wants my SEO advice, I just bill them hourly. Although I rarely give SEO advice outside of this site.

Forum discussion at Sphinn.


Page 8

Yesterday Google announced they have enhanced the Google +1 Button to allow users of Google +, the social network, to publish directly from the +1 button to Google +.

Here is how it works, on this site, you see the Google +1 button and you click it and it opens up an expanded option to add your comments and share it with your circles on Google +:

Google +1 button sharing on Google +

Then if you see on my Google + profile, the Google+ post shows up right in Google +.

Google + Post

This will save me a ton of time +1'ing my stuff and then posting them to Google + so all my Google + "followers" can be inundated with all my wonderful content on a daily basis.

FYI, Facebook share works pretty much the same way.

Google also added + Snippets within their rich snippets schema to allow publishers to make sure the +1 shares work as best as possible. More on that on the Google Webmaster Blog.

And here is the famous Timothy from Google:

Forum discussion at Google Webmaster Help.


Page 9

Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

Search Engine Roundtable Stories:

  • Google +1 Button Let's You Publish To Google +
    Yesterday Google announced they have enhanced the Google +1 Button to allow users of Google +, the social network, to publish directly from the +1 button to Google +...
  • SEO Pricing: Is The Price Is Right
    There is an excellent topic at Sphinn asking how do you price your SEO projects. Overall, many charge flat rates based on how much they anticipate the project will cost them. But some charge hourly. Some charge by feature or service. Most charge monthly.
  • Google Testing Random Number Of Search Results
    A WebmasterWorld thread has some webmasters claiming Google is randomizing the number of search results displayed on the Google search results. Google typically and by default will show 10 search results per page...
  • Google Maps Directions Leads To $100 Traffic Ticket
    Imagine you just get out of the airport, you have your trusty Google Maps directions with you...
  • Google + Merges Two Titles Tags As One
    Back in 2004, there was a weird loophole that allowed SEOs to use two title tags to target two different keyword phrases for the same page. I believe that loophole is fixed and Google picks one...
  • Google Settles With DOJ: Paying $500 Million For Illegal Drug Ads
    This comes with no surprise but yesterday the Department of Justice released a statement declaring Google is forfeiting "$500 million for allowing online Canadian pharmacies to place advertisements through its AdWords program targeting consumers in the United States...
  • Google + Shwag: Pins, Shirts & More
    Kinda of funny, because during a Google backed webmaster hangout, I asked Jenny from Google if there were any Google + pins. I want to Google + myself. She said she will see if they can be made.

Other Great Search Forum Threads:


Page 10

The latest and greatest Google bug is really annoying some users and it is a really minor bug. The issue is that on some versions of browsers, including many versions of Internet Explorer, the mouse cursor is not focusing in automatically in the Google search box on the Google home page.

Google Cursor Focus Bug

Normally, when you go to Google.com, the mouse cursor is in the box. All you need to do is start typing. It is one of the ways Google makes Google faster. But something is preventing the cursor from focusing in the search box on some browsers, making searching slower. Yes, you have to click into the box and then start typing - how annoying!

Here is a video of me replicating the issue:

Again, technically, a small bug, but there are dozens of complaints in the Google Web Search Help forums.

I only linked to one, but there are dozens of threads and maybe hundreds of posts and it just started a few hours ago.

Forum discussion at Google Web Search Help.


Page 11

Update: It is official, read the Google Search Blog for the new snippet for list pages.

A WebmasterWorld thread has some people noticing a new rich snippet of sorts being tested on Google.

I can't replicate it but it might come up for you for searches on [new york real estate] where you see zillow.com results.

Here are pictures, one from @t1c1 and the other from the WebmasterWorld thread:

Google real estate rich snippet

Google real estate rich snippet

As you can see, real estate like information in the listing. Such as X number of listings followed by normal site snippet information with number of photos, addresses, price and more information.

I can't even replicate them in the rich snippet testing tool for these examples.

Have you seen these?

Forum discussion at WebmasterWorld.

Update: It is not just real estate, but also general listings. Here is an image Carlos Gonzalez Rotger shared on Google +:

Google Listing Snippet

Pretty cool anyone else see other examples?


Page 12

Google announced that they have brought over the voice search feature from mobile and the Google home page to Google Maps.

Google Voice Search for Maps

So now you no longer have to type your location's name, just say it.

I ran about twenty tests and it worked pretty well. It had some issues with Hebrew named locations, but overall, it worked very well. I even said Yerushalayim, Israel and it figured it out as Jerusalem, Israel. Yerushalayim is the Hebrew name for Jerusalem.

Does it work well for you?

Forum discussion at Google Maps Help.


Page 13

Google News BotGoogle announced they are retiring GoogleBot-News and will be now using exclusively GoogleBot for crawling Google News content.

Google said:

Google News recently updated our infrastructure to crawl with Google's primary user-agent, Googlebot. What does this mean? Very little to most publishers. Any news organizations that wish to opt out of Google News can continue to do so: Google News will still respect the robots.txt entry for Googlebot-News, our former user-agent, if it is more restrictive than the robots.txt entry for Googlebot.

Here is the FAQ on how this impacts your news site:

  • Although you'll now only see the Googlebot user-agent in your site’s logs, no need to worry: the appearance of Googlebot instead of Googlebot-News is independent of our inclusion policies. (You can always check whether your site is included in Google News by searching with the "site:" operator. For instance, enter “site:yournewssite.com” in the search field for Google News, and if you see results then we are currently indexing your news site.)
  • Your analytics tool will still be able to differentiate user traffic coming to your website from Google Search and traffic coming from Google News, so you should see no changes there. The main difference is that you will no longer see occasional automated visits to your site from the Googlebot-news crawler.
  • If you're currently respecting webmaster guidelines for Googlebot, you will not need to make any code changes to your site. Sites that have implemented subscriptions using a metered model or who have implemented First Click Free will not experience any changes. For sites which require registration, payment or login prior to reading any full article, Google News will only be able to crawl and index the title and snippet that you show all users who visit your page. Our Webmaster Guidelines provide additional information about "cloaking" (i.e., showing a bot a different version than what users experience). Learn more about Google News and subscription publishers in this Help Center article. Rest assured, your Sitemap will still be crawled. This change does not affect how we crawl News Sitemaps. If you are a News publisher who hasn't yet set up a News Sitemap and are interested in getting started, please follow this link.
  • For any publishers that wish to opt out of Google News and stay in Google Search, you can simply disallow Googlebot-news and allow Googlebot. For more information on how to do this, consult our Help Center.

Vanessa Fox adds some additional information that this makes it hard for news sites to see how well Google News is crawling their content. Without being able to track Google News Bot vs GoogleBot you cannot differentiate the crawling of the two. Of course, Google Webmaster Tools still gives you crawl and other errors differentiated between web and news crawls - so you do have that.

Anyway, this is a change that publishers should be aware of.

Forum discussion at Google News Help.


Page 14

Google released a video of a "look under the hood of search" and an explanation of "How Google makes improvements to its search algorithm."

Truth is, although the video is very sharing and really fun to watch, it does not give us any additional insights into what we already know. Here is the video:

The good thing is that, we already know a lot. The bad thing is, the only thing I learned from this, was as Matt Cutts said, "at 52 seconds in, you can see Matt's wrestler mask (long story), a waving cat from Japan, and an Eika Kerzen candle (also a long story)."

Anyway, watch the video. If you have any thing to share, do so.

Forum discussion at WebmasterWorld and Google +.


Page 15

itunes-subscribe-video.pngThis week in search, I covered how Google's Panda update is leading to the great content purge on the web. Google News is no longer crawling under GoogleBot-News. Google is giving insight into their search quality, but did you learn anything. Google is testing a new top bar that pushes down the results. Google is testing a new real estate snippet with Zillow. Google added a help document for troubleshooting rich snippets. Google seems to be testing random numbers of search results on various pages. Google had to pay the US Department of Justice $500 million for illegal drug ads. A bug on Google causes people to click in the search box to search. Google fixed a bad product search bug. Google +1 button is now integrated with Google +. Matt Cutts explains the difference between don't be evil and do no evil. Then Google explains why they can't offer quality customer service. That was this week in search at the Search Engine Roundtable.

Make sure to subscribe to our video feed or subscribe directly on iTunes to be notified of these updates and download the video in the background. Here is the YouTube version of the feed:

For the original iTunes version, click here.

Search Topics of Discussion:

Please do subscribe via iTunes or on your favorite RSS reader. Don't forget to comment below with the right answer and good luck!


Page 16

Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

Search Engine Roundtable Stories:

  • Video Recap of Weekly Search Buzz :: August 26, 2011
    This week in search, I covered how Google's Panda update is leading to the great content purge on the web. Google News is no longer crawling under GoogleBot-News. Google is giving insight into their search quality...
  • Google Gives Insights Into Search Quality: SEOs Learn Nothing
    Google released a video of a "look under the hood of search" and an explanation of "How Google makes improvements to its search algorithm." Truth is, although the video is very sharing and really fun to watch...
  • Google News Crawling With GoogleBot Only Now
    Google announced they are retiring GoogleBot-News and will be now using exclusively GoogleBot for crawling Google News content. Google said: Google News recently updated our infrastructure to crawl with Google's primary user-agent...
  • Search Google Maps By Talking
    Google announced that they have brought over the voice search feature from mobile and the Google home page to Google Maps. So now you no longer have to type your location's name...
  • New: Real Estate Listing Rich Snippets In Google
    A WebmasterWorld thread has some people noticing a new rich snippet of sorts being tested on Google. I can't replicate it but it might come up for you for searches on [new york real estate] where you see zillow.com results...
  • Bug: Cursor Not Focused In Google Search Box
    The latest and greatest Google bug is really annoying some users and it is a really minor bug. The issue is that on some versions of browsers, including many versions of Internet Explorer...
  • Adam Lasnik Of Google Being Funny
    Adam Lasnik was the first person to be hired to help Google's Matt Cutts with webmaster support. In fact, he may have been the first hired official Google webmaster rep. He took this funny pic of him

Other Great Search Forum Threads:


Page 17

DNS LOC Colin McDermott asked an interesting on Google + asking "does Google look at DNS LOC in it's geolocation algo for websites/sub-domains?"

DNS LOC is is a way of geo-enabling the domain name system. So would Google use it to determine geo-relevance of content to user searches?

John Mueller of Google said Google does not use it but made no comment about using it in the future. He said:

No, that's not something that we use. Among other things, sometimes the server location isn't representative of the users that are targeted by a website.

Forum discussion at Google +.


Page 18

Google WebmasterA Google Webmaster Help thread has Googler, John Mueller telling webmasters not to worry about the "priority" value in the your XML Sitemap file.

We know the priority value is not required, as per the specification. But it doesn't stop those submitting sitemaps from "worrying" if they should specify something of value in there.

John explains:

I wouldn't worry too much about the "priority" values. If you're able to generate them based on useful information from your website, then it's a good idea to do that. If you can't automatically generate them and have too many pages to set the values manually, then it's fine to submit the Sitemap file without "priority" information. The "priority" value gives us a bit more information about your site, but changing values here generally won't lead to visible changes in crawling, indexing, or ranking overall.

It is always hard to know which pages to give higher priority to. Some like to give the home page and then category pages higher priority, while other webmasters take the reverse approach.

What do you do?

Forum discussion at Google Webmaster Help.


Page 19

AdSense LogoI hope all you east coasters (I am one of you) made it through Hurricane Irene without much of an issue. I was very lucky myself.

But even those not in the path of the storm were nervous about the impact Hurricane Irene would have on their business.

A WebmasterWorld thread has some publishers asking if the hurricane had any negative impact on their AdSense income. With millions of people losing power and still many without power, it can cause a major issue for sites who depend on their AdSense income.

If people cannot turn on their computers or access the internet, they cannot navigate the web or search the internet. If they can't do that, they can't click on ads and make money for publishers.

The big question I have is, is your weekend traffic and income down from a typical weekend? Here is our poll:

Forum discussion at WebmasterWorld.


Page 20

Google Scraper IconOn Friday, Matt Cutts of Google tweeted that he wants users, searchers, webmasters and SEOs to report scraper sites via a special Google Doc Form.

Matt said:

Scrapers getting you down? Tell us about blog scrapers you see: http://goo.gl/S2hIh We need datapoints for testing.

As you may remember, before the Panda update, Google released an algorithm or filter that went after scraper sites. That has been out since late January, so I guess Google is seeking feedback on the quality of that algorithm and looking to improve on it.

It also shows that Google is not happy with the current state of scraper sites found in the index and they are likely going to do something about it in the next six months. So be prepared.

Forum discussion at WebmasterWorld and Google Webmaster Help.


Page 21

Google Image DataA Google Web Search Help thread has one Google user asking if it is possible to use Google Image search to locate his stolen camera.

He said, many cameras add a unique identifier to the images within the image in the exif data. If Google let you search images by exif data, maybe he can track down pictures taken with it by the person who stole the camera. Maybe he can then give this information to the police and get his camera back?

I should note, there is a search engine like this named Stolen Camera Finder and it either asks you to upload an image you took with the camera you lost or enter a serial number from your camera. If it can locate images with that camera's serial number then you may be in luck.

Googler, Jeff said it was a good idea. He said:

Thanks for this really interesting feature request! This could be a great use case for our recently launched dynamic landing pages. These pages can include EXIF information that is stored within the image itself. Here's a random example.

I'll make sure to take this request back to the team!

What do you think of this idea? Potential privacy issue or a good way to help users track down their cameras?

Forum discussion at Google Web Search Help.


Page 22

Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

Search Engine Roundtable Stories:

Other Great Search Forum Threads:


Page 23

Google Cursor Bug FocusThere are several reports of new bugs with the Google Search box and the cursor focus issues at Google Web Search Help.

The issue is, that when you start typing a word and then move the cursor to the beginning or middle of the word to refine your query, then the cursor will jump to the end as you are typing. In short, Google is moving your letters from where you want them to go to another position.

I have not been able to replicate it but here are a couple explanations from frustrated searchers:

Search "testing" Results show up Go back to search box, type more text in the middle of the word. After a few seconds, the cursor moves to the end, and any text you type will be appended to the end of the word, not the middle where I put the accursed cursor :(

This is realllllly annoying because I do a lot of searches, and often refine or modify them quickly. This only started happening today or yesterday, is there a fix?

I searched for "hello", the results page loaded, then I put the cursor in the middle of the word and started to type "testing". But after "testi", the cursor decided to move to the end, and the "ng" part of the word is misplaced.

This user shared a pretty bad screen shot over over here but what I'd love to see is this happening in real time, a screen cast.

This may or may not be related to the Google cursor box not focusing issue from earlier this week.

Forum discussion at Google Web Search Help.


Page 24

adCenter LogoThere are reports in the Microsoft Advertising Forum that advertisers can't login and when they can, the reporting is delayed.

Here is the error advertisers were getting:

Microsoft adCenter is experiencing problems Microsoft adCenter is experiencing a problem that prevents it from continuing. Information that can help resolve the problem is now being sent to the adCenter site maintenance team. You can return to the Microsoft adCenter sign-in page now, or sign in again later. We apologize for the inconvenience, and thank you for your patience. Return to the Microsoft adCenter sign-in page.

Microsoft blogged about the issue and then late last night updated the post to say it was resolved. But it will take time to catch up.

Tina from Microsoft said:

The adCenter UI issue has been resolved as of 11:45 PM PDT today; your account and campaign details are now accessible. Issues with the API are still being addressed and report data may be delayed up to 24 hours. We will update this post with additional information as it becomes available.

So keep this in mind when checking your reports today.

Forum discussion at Microsoft Advertising Forum.


Page 25

Google Merchant Center LogoGood news for those who heavily use and manage their product feeds within Google Merchant Center should be happy to know they can now easily give others access to manage the feeds and data within the Google Merchant Center.

Ronald from the Google Merchant Center help team announced this in the Google Merchant Center Help forums. He wrote:

As you may have already noticed, you now have an option of giving multiple users acess to your Google Merchant Center account. Visit this help center article http://www.google.com/support/merchants/bin/answer.py?hl=en&answer=1637190 for more information.

For detailed instructions on how this works, click here.

This is a good feature to have but I bet Google Places users are drooling to gain access to this as well.

Forum discussion at Google Merchant Center Help.


Page 26

Google + Hangout WebmasterGoogle has offered many forms of webmaster communication where they answer questions live. From conferences, workshops, live chats, YouTube Live and so much more.

But recently, some of the Google Webmaster helpers have been organizing Google + Hangouts. Google + Hangouts allow up to ten people to join the live chat discussion. Last time, Jenny Murphy and John Mueller were in the event, I happened to catch it and so did a few others. Here is a link to the first Webmaster Chat on Google +.

Jenny announced the next one at the Google Webmaster Help forums:

When: Wednesday 31 Aug 2011 at 11:30am PDT for 1 hour.

Where: In a Google+ hangout! I'll post the hangout to my public stream. You will be able to find it posted on my Google+ profile here: https://plus.google.com/102817283354809142195/

Topic: To help keep things focused, we'll be selecting a topic. This week's topic is +Snippets and schema.org markup.

Honestly, it might start off talking about +Snippets, but they will answer almost any webmaster/Google related question, if they are able to.

Hope to see you there!

Forum discussion at Google Webmaster Help.