‘Billion Dollar Loser’ Recounts WeWork’s Big Dreams and Its Harsh Wake-Up Call

By Jennifer Szalai

Books of The Times


It took reading 50 pages of “Billion Dollar Loser,” Reeves Wiedeman’s new book about WeWork and its co-founder Adam Neumann, before I wrote my first “insufferable” in the margin alongside an especially galling anecdote — a testament to how steady and restrained Wiedeman’s book is. He could have easily let loose from the beginning with a sensationalist narrative of exploitation and degradation, but he bides his time, allowing his evidence to accrue.

This method gives the reader a chance to understand Neumann’s arc — rising, despite some critics’ misgivings, before a spectacular fall in autumn of last year, when WeWork postponed its initial public offering and Neumann left the company. Neumann’s innovation with WeWork was to repurpose office space for freelancers worldwide — rebranding precarity into community. Until the very end, Neumann was so assured of his own brilliance that when Wiedeman visited him in April 2019 for a profile that ran in New York magazine, Neumann offered some unsolicited journalism advice: “Ask a question that has an opportunity to give something to your readers that could make them grow.”

“Billion Dollar Loser” is full of moments like this, when Neumann says something that sounds like gobbledygook but is, from all we can gather, ultimately sincere. Wiedeman stops short of calling him truly delusional, but Neumann seemed to believe that the pesky demands of having to turn a profit didn’t quite apply to him, even as he was determined to live the ostentatious life of a bohemian tycoon. He reconciled the contradictions of capitalism by embracing oxymorons. Neumann grew up in Israel, and when he began building WeWork in 2010, he said that what he envisioned was a “capitalist kibbutz.”

Emerging in the wake of the 2008 financial crisis, WeWork took advantage of distressed building rents and essentially engaged in a simple arbitrage: taking out long-term leases, subdividing spaces and renting them out to short-term tenants at a markup. It was a model that could be profitable — and in fact, competitors to WeWork already existed, though none of them were run by anyone with Neumann’s market-dominating ambitions. He wasn’t content for WeWork to be another office leasing company, and looked enviously at the technology companies that were able to scale without incurring the unavoidable costs of real estate expansion. WeWork would be a “tech-enabled physical social network,” Wiedeman writes of Neumann’s goal. “He was a community builder, not a landlord.”

Reeves Wiedeman, author of “Billion Dollar Loser: The Epic Rise and Spectacular Fall of Adam Neumann and WeWork.”Credit...Makayla Booker

From the beginning, Neumann was a “deal guy” who loved to schmooze while other people sorted out the details. His co-founder, an architect named Miguel McKelvey, was tasked with translating Neumann’s high-flown dreams into tangible reality. It was a division of labor that suited the media-shy McKelvey, depicted in this book as hard-working but managerially useless, doing nothing to shield the growing staff from Neumann’s extreme demands.

WeWork pulled the classic new-economy maneuver of hiring idealistic young people, deploying them to the point of exhaustion and paying them peanuts while telling them that they were part of a revolution — what Neumann called “the ‘We’ decade.” Eventually, WeWork offered stock options, though Neumann would be the one to cash out hundreds of millions in stock in order to fund an escalating lifestyle that had grown to include five children, several houses, a penchant for $200 T-shirts and lots of pot.

Throughout it all, Wiedeman is an appropriately understated guide, aware that his subject is so laden with self-regard that it only takes a deadpan clause to convey the absurdity of it all. “From prison, McFarland told me …” Wiedeman writes, describing an exchange with Billy McFarland, the grifter impresario of the Fyre Festival, who of course crossed paths with Neumann. Another sentence pivots around a pointed discretionary comma. Writing about Neumann’s wife, Rebekah, who started a short-lived private school called WeGrow despite having no experience in education, Wiedeman describes the admissions certificates she sent to the students: “Rebekah signed the certificate with her name, and a heart.”

“Billion Dollar Loser” would be absorbing enough were it just about one man’s grandiosity, but Wiedeman has a larger argument to make about what Neumann represents. Neumann finagled funding not only from SoftBank, the Japanese conglomerate led by the billionaire-entrepreneur Masayoshi Son, who liked to say that “feeling is more important than numbers,” but also from the venerable venture capital firm Benchmark. Neumann had passed himself off as a tech visionary, even though he rarely used a computer and WeWork’s IT department was once run by a high school student from Queens.

Wiedeman depicts the giant sums of money churning through WeWork as the embodiment of a confidence game that flourished in the last decade. Neumann knew Jared Kushner from back in the day, when Neumann was still a “boyish New York landlord,” and he watched as Kushner’s father-in-law ascended to the White House. “Hyperbole, autocratic leadership and a disconnect from reality were suddenly assets on the path to power,” Wiedeman writes. According to The Wall Street Journal, 2012 was the last (and only) profitable year in WeWork’s history. The company’s extravagant Halloween parties seemed to wink at how unsustainable it all was. The 2017 theme was “The Great Gatsby”; in 2018, it was “What Is Real?”

What turned out to be real were the constraints of the material world. WeWork’s business model, Wiedeman writes, “depended on squeezing people into smaller and smaller spaces — a pandemic nightmare.” It’s the reductio ad absurdum of Neumann’s “capitalist kibbutz”: Everyone is deserving of “growth,” but some are apparently more deserving than others.