Current and former employees discuss how Apple's stores changed under Angela Ahrendts' reign, with challenges around customer service festering

Adam Satariano / New York Times:
James Vincent / The Verge:
Tech Podcasts on Every Angle  — covers the latest in tech, privacy, hacking, security, plus reviews of smartphones, laptops, tablets, and wearables.  If it has a chip, Leo Laporte and friends have a podcast on it.